FAQ

Frequently Asked Questions

Hospitality Supplies FAQ for Hotels, Restaurants & Catering Businesses

Find answers to common questions about hotel and restaurant supplies sourcing.
including buffet equipment, dinnerware, glassware, cutlery.
MOQ, customization, samples, payment terms, and international shipping..

General Questions

If you can’t find the answer you’re looking for, please feel free to contact our team.
Our hospitality supplies FAQ covers common sourcing questions for hotels, restaurants, catering businesses, banquet halls, and distributors.

1. What hospitality supplies can KUOJIN source?

KUOJIN sources a wide range of hotel and restaurant supplies, including buffet equipment, chafing dishes, buffet dessert displays, buffet wood displays, juice dispensers, heat lamps, dinnerware, cutlery, table lamps, glassware, and wooden serveware.

2. Do you provide OEM and custom manufacturing services?

Yes. We offer comprehensive OEM and ODM capabilities to support brand-specific and project-based requirements. From material selection and product development to surface finishing and packaging design, we work closely with clients to deliver tailored solutions aligned with their brand identity and operational needs.

3. What is your typical minimum order quantity (MOQ)?

Our MOQ is flexible and depends on product category, material, and customization level. For standard items, we support more accessible entry quantities, while bespoke or fully customized products may require higher volumes. We aim to provide scalable solutions for both emerging projects and established hospitality groups.

4. What is your production lead time?

Lead time generally ranges from 15 to 45 days, depending on order complexity, customization requirements, and production volume. For project-based or large-scale orders, timelines will be confirmed upon final specification approval to ensure accurate scheduling and delivery planning.

5. Are product samples available before bulk orders?

Yes, samples can be provided for most product lines. This allows clients to evaluate quality, materials, and craftsmanship before proceeding with production. Sample costs and shipping fees may apply and can be partially or fully credited against future bulk orders, depending on the cooperation agreement.

6. What payment terms do you support?

We typically operate on a T/T (bank transfer) basis, with a deposit required to initiate production and the balance settled prior to shipment. For long-term partners or large-scale projects, flexible payment arrangements can be discussed based on mutual trust and cooperation history.

7. How long does quotation usually take?

For regular products, we usually provide quotation support within 24 hours after receiving clear product details, quantity, target market, and customization requirements.

8. Do you offer international shipping?

Yes. We serve clients across global markets and work with experienced logistics partners to ensure efficient and reliable delivery. Depending on project requirements, we support sea freight, air freight, and express shipping solutions with full export documentation assistance.

9. How can we start working together or place an order?

You may contact us directly via email or inquiry form with your project requirements. Our team will review your request, provide product recommendations and quotations, and guide you through the sampling and order confirmation process. We aim to ensure a smooth and professional end-to-end sourcing experience.

KUOJIN provides hospitality supplies sourcing support for hotels, restaurants, catering businesses, banquet halls, resorts, and distributors. Our service covers buffet equipment, chafing dishes, dinnerware, cutlery, glassware, juice dispensers, heat lamps, table lamps, and wooden serveware. From product selection and quotation to sample checking and shipping coordination, we help global clients simplify the sourcing process.

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Looking for hospitality supplies sourcing support?
KUOJIN helps hotels, restaurants, catering businesses
and distributors source buffet equipment, dinnerware, glassware,
cutlery. and more with fast quotation and flexible service.

ONE-STOP SUPPLY

Wide range of hospitality products for your business.

RELIABLE QUALITY

Strict quality control to ensure stable and long-lasting use.

CUSTOM SOLUTIONS

OEM & ODM services to meet your brand needs.

GLOBAL DELIVERY

Efficient logistics and on-time delivery worldwide.

PROFESSIONAL

Responsive service and dedicated support team.

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