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Read Before Purchasing: Frequently Asked Questions & Answers

Frequently Asked Questions (FAQs)

What are your core product lines?

We specialize in supplying a comprehensive range of products for the hospitality and food service industries, primarily including:
Buffet Series: Chafing dishes, heat lamps, juice dispensers
Ceramic Tableware: Bowls, plates, soup tureens, etc.
Glassware: Water glasses, wine glasses, juice glasses
Stainless Steel Cutlery: Dinner knives and forks, dessert spoons, coffee spoons
Tabletop Accessories: Wooden display stands, placemats, condiment shakers
Cleaning Supplies: Hotel-specific waste bins and various miscellaneous items

Could you provide a price quote or product catalog?

Certainly. Please submit your company name, purchasing requirements, and email address via our “Contact Us” page, and we will send you an electronic product catalog and a reference quote within 24 hours.

Are you a manufacturer or a trading company?

We are a comprehensive supplier of hotel and catering supplies, integrating product selection, warehousing, and sales. We maintain deep collaborative partnerships with numerous high-quality manufacturers, and through rigorous product selection and quality control, we provide you with a cost-effective, one-stop procurement service.

I am a purchasing manager for a restaurant or hotel. Can I obtain samples?

Yes. We offer samples on a paid basis (the sample fee is deductible against subsequent bulk orders). Please contact our customer service team to specify the product models you are interested in, and we will arrange for them to be shipped to you.

Is it possible to customize the logo (e.g., printing the restaurant’s logo on the tableware)?

Yes. We offer logo customization for products such as ceramic tableware, glassware, and stainless steel cutlery. Customization methods include silk screening, pad printing, laser engraving, decals, and more. The minimum order quantity varies depending on the specific process (typically starting at 500 pieces); please provide your design artwork and consult with our customer service team.

How soon will my order be shipped after placement?

In-stock items are shipped within 24 to 48 hours after the order is confirmed and payment is received. Custom products are shipped according to the delivery timeline specified in the contract (typically 20–30 days). For large-volume orders, we will confirm the production schedule with you in advance.

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